Can I return an artwork?

We hope you’re delighted with your purchase, but we understand that buying art online can be a big decision. That’s why we take great care to provide clear, detailed imagery and thoughtful descriptions of every piece, what you see is truly what you get. We’re also happy to share additional images or videos upon request before you make a decision.

That said, you do have the legal right to return your purchase within 14 days of receiving it. 

• Return shipping is at the buyer’s expense and must include tracking and insurance.
• You must reuse the original packaging to ensure safe return transit.
• Returned works must be in original condition.
• Refunds will be processed excluding original shipping and payment fees.

Please note:
Any artwork that was specifically produced for you, including custom commissions and works in edition that were printed or made on demand, cannot be returned. These are created uniquely for you, so please take your time and don’t hesitate to request more information or visuals before placing your order.

Any artwork that was specifically produced for you, including custom commissions, works in edition that were printed or made on demand, and pieces that have been custom framed at your request, cannot be returned. These are created or altered uniquely for you, so please take your time and don’t hesitate to request more information or visuals before placing your order.

If you’re unsure about a piece, don’t hesitate to reach out. We’re happy to send more details or extra visuals before you commit.

What if my artwork arrives damaged?

We pack every piece with great care, but in the rare event that something arrives damaged, please document everything thoroughly. This helps us process claims quickly and effectively. Make sure to:

• Take clear photos of the packaging (outside and inside)
• Photograph the damaged artwork from multiple angles
• Save all packaging materials

Then contact us as soon as possible with this information. We’ll work with you to find a suitable solution.

Who is responsible for the artwork during return shipping?

The buyer is responsible for the artwork during return transit. If it arrives damaged due to poor repackaging or lack of proper insurance, we may not be able to issue a full refund.

How do I start a return?

Please contact us before sending anything back. We’ll confirm if your return is eligible and provide the necessary instructions. Unannounced returns may not be accepted.

How long does it take to receive my refund?

Once we’ve received and inspected the returned artwork, we’ll notify you by email. If the return is approved, your refund will be issued within 5 - 10 business days via your original payment method.